Remove 2017 Remove Computation Remove Customer Service
article thumbnail

2019 Predictions! Also, Isaac Asimov predicted the computer automation revolution, Mindbody to be sold, senators prod regulators on FinTech, and what’s new in QBO

Cloud Accounting Podcast

On computers, though. Millennials and Gen Z Driving Major Shifts in Customer Expectations According to a New Study Commissioned by Zendesk — BusinessWire — Among the top takeaways: "According to this study, 67 percent of U.S. respondents have used live chat, social media, or texting for customer service.

article thumbnail

BONUS | Ep. 2: Dr. Sean Stein Smith - Accountant's Role with Technologies

IMA's Count Me

Because again, sort of echoing back to our earlier conversation on the personalized and the customized services that all of us are, are, are getting, whether it's Netflix, it can be Spotify, it could be Amazon, Whole Foods, every aspect of our lives is increasingly becoming automated, customized and personalized. Right, right.

article thumbnail

ScaleFactor Fails to Scale, Blames COVID-19

Cloud Accounting Podcast

You go back in time to desktop computers, and desktop software. Your computer did what you did. Your computer wasn't phoning home somewhere, and it wasn't some human doing something. You know, back in my day with the desktop computers." David Leary: [00:05:59] I know! They graduated from Techstars Austin in 2017.