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Using BPA Software to Improve Customer Service in Accounts Payable


Let’s think about the types of customer service you need to do in an accounts payable department. Usually if you’re answering customer service calls and emails, it’s because your vendors and suppliers want to check on the status of a payment or update their information. What if you could automate that?

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Congress prods IRS to fix tax-return backlog, improve customer service

Accounting Today



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How to Reinvent & Improve Customer Service in New Market Conditions


Estimated reading time: 4 minutes For any company, it’s important to always look at customer service and consider how it can be reinvented, revamped and improved. In this blog, we’ll explore how customer service is changing and provide tips to help you keep improving and excel. Happy employees produce happy customers.

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Empathy in customer service is more important than ever – here’s the roadmap to get there


During the height of Covid, customer-service staffers in the cruise industry were under incredible pressure to reassure and help customers, while also navigating massive changes in their own lives. Royal Caribbean Group turned to Atlassian’s Team Playbook to help create an empathy-centered customer service experience.

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Yellen touts next phase of IRS upgrade with 'paperless' push

Accounting Today

The Treasury Department is trying to modernize the badly outdated agency in a bid to improve customer service and ramp up enforcement.

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18 Unbeatable Benefits of Using Business Process Automation

Accounting Department

Business Process Automation (BPA) is used for operations in production workflows, accounting systems, data management, customer service processes, and even sales funnel coordination. Forms of BPA have become indispensable in industries such as manufacturing, banking, telecom, shipping, stock trading, food production, and many others.

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Small Businesses Share Tips on Sustaining Long-Term Success

Insightful Accountant

In recognition of the upcoming 'National Mom and Pop Business Owners Day,' Epson gleaned entrepreneurial insights on efficient processes, reliable technology and customer service.