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Accounting Customer Service: CSI vs. The Big Guys

CSI Accounting & Payroll

When small businesses are looking for a monthly accounting service, great customer service is often on the short list of must-haves. In all that time, we’ve heard lots of horror stories about customer service from other accounting services. What is customer service like from the big guys?

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Using BPA Software to Improve Customer Service in Accounts Payable

NextProcess

Let’s think about the types of customer service you need to do in an accounts payable department. Usually if you’re answering customer service calls and emails, it’s because your vendors and suppliers want to check on the status of a payment or update their information. What if you could automate that?

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Congress prods IRS to fix tax-return backlog, improve customer service

Accounting Today

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How to Reinvent & Improve Customer Service in New Market Conditions

AvidXchange

Estimated reading time: 4 minutes For any company, it’s important to always look at customer service and consider how it can be reinvented, revamped and improved. In this blog, we’ll explore how customer service is changing and provide tips to help you keep improving and excel. Happy employees produce happy customers.

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Why Outsourcing Your Accounting Could Be the Best Investment Your SMB Makes

Accounting Department

Between juggling sales, operations, customer service, and marketing, it’s easy to see why accounting often falls to the bottom of the priority list. Running a small to medium-sized business (SMB) is no small feat.

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New chief taxpayer experience officer named at IRS

Accounting Today

Agency veteran Fumino Tamaki and her staff will work with other IRS units to apply customer service best practices.

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Yellen touts next phase of IRS upgrade with 'paperless' push

Accounting Today

The Treasury Department is trying to modernize the badly outdated agency in a bid to improve customer service and ramp up enforcement.