article thumbnail

Senators introduce bill to improve IRS customer service

Accounting Today

A bipartisan pair of lawmakers, Sen. Bill Cassidy, R-Louisiana, and Mark Warner, D-Virginia, introduced legislation supported by the AICPA that would create a dashboard to inform taxpayers of backlogs and wait times for their tax refunds.

article thumbnail

Accounting Customer Service: CSI vs. The Big Guys

CSI Accounting & Payroll

When small businesses are looking for a monthly accounting service, great customer service is often on the short list of must-haves. In all that time, we’ve heard lots of horror stories about customer service from other accounting services. What is customer service like from the big guys?

professionals

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Using BPA Software to Improve Customer Service in Accounts Payable

NextProcess

Let’s think about the types of customer service you need to do in an accounts payable department. Usually if you’re answering customer service calls and emails, it’s because your vendors and suppliers want to check on the status of a payment or update their information. What if you could automate that?

article thumbnail

Congress prods IRS to fix tax-return backlog, improve customer service

Accounting Today

(..)

article thumbnail

How to Reinvent & Improve Customer Service in New Market Conditions

AvidXchange

Estimated reading time: 4 minutes For any company, it’s important to always look at customer service and consider how it can be reinvented, revamped and improved. In this blog, we’ll explore how customer service is changing and provide tips to help you keep improving and excel. Happy employees produce happy customers.

article thumbnail

New chief taxpayer experience officer named at IRS

Accounting Today

Agency veteran Fumino Tamaki and her staff will work with other IRS units to apply customer service best practices.

article thumbnail

Bookkeeping vs. Accounting: Here’s how they differ

Intuit

Tax Associate (Remote/Seasonal) Minimum 2 seasons of paid Tax Preparation experience, with a minimum of 30 tax returns per tax year required Must be willing and available to work a minimum of 20 hours per week Excellent customer service skills are a must, and there is an expectation to interact with customers through video and audio tools in a professional, (..)