Digital transformation is a key component in improving the customer experience in an ever-changing landscape. Digital transformation in account opening is the integration of streamlined processes to enhance the customer journey.
This is a great way for banks to stay competitive, as they can offer an improved experience that leads to higher customer satisfaction. Additionally, digital transformation reduces the amount of paperwork and manual labor involved in the account opening process.
Banks often face the choice between staying on top of the latest trends, or hoping they go away and refusing to adapt. Digital transformation is a major opportunity to get ahead of the competition and stay on top of the latest trends.