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Senators introduce bill to improve IRS customer service

Accounting Today

A bipartisan pair of lawmakers, Sen. Bill Cassidy, R-Louisiana, and Mark Warner, D-Virginia, introduced legislation supported by the AICPA that would create a dashboard to inform taxpayers of backlogs and wait times for their tax refunds.

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Accounting Customer Service: CSI vs. The Big Guys

CSI Accounting & Payroll

When small businesses are looking for a monthly accounting service, great customer service is often on the short list of must-haves. This is usually because they’ve already used an accounting solution that made them feel small and unappreciated. What is customer service like from the big guys?

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Using BPA Software to Improve Customer Service in Accounts Payable

NextProcess

Let’s think about the types of customer service you need to do in an accounts payable department. Usually if you’re answering customer service calls and emails, it’s because your vendors and suppliers want to check on the status of a payment or update their information. What if you could automate that?

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Bookkeeping vs. Accounting: Here’s how they differ

Intuit

What’s the difference between bookkeeping and accounting? We’ll define each, explore the differences between bookkeeping and accounting, and discuss what it takes to pursue roles in the fields. Bookkeeping involves categorizing each transaction, specifying the amount involved, and tracking it in the relevant account.

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Why Outsourcing Your Accounting Could Be the Best Investment Your SMB Makes

Accounting Department

Between juggling sales, operations, customer service, and marketing, it’s easy to see why accounting often falls to the bottom of the priority list. Running a small to medium-sized business (SMB) is no small feat.

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Congress prods IRS to fix tax-return backlog, improve customer service

Accounting Today

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How to Reinvent & Improve Customer Service in New Market Conditions

AvidXchange

Estimated reading time: 4 minutes For any company, it’s important to always look at customer service and consider how it can be reinvented, revamped and improved. In this blog, we’ll explore how customer service is changing and provide tips to help you keep improving and excel. Happy employees produce happy customers.